Customer Service Representative

Palmer Hamilton, LLC; Elkhorn (WI); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Competitive salary and benefits

Opportunities for professional growth

Dynamic and supportive team

Make a difference by exceedingCustomer

Job summary

Palmer Hamilton, LLC in Wisconsin is seeking a customer-focused Customer Service Representative to join our team. You will handle inquiries, provide quotes, update CRM, and ensure timely and accurate order processing.

You’ll collaborate across departments to resolve issues and maintain high service quality in a fast-paced environment, with opportunities for growth and a strong focus on customer satisfaction.

Qualifications

• Excellent verbal and written communication skills are required.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Self-motivated with the ability to prioritize tasks.
• Demonstrated organizational and problem-solving skills.
• Desire to grow professionally and collaborate within a team.

Responsibilities

• Field and handle inquiries from customers, dealers, and vendors.
• Distribute customer correspondence generated by order entry.
• Provide quotes and pricing to customers and update CRM for project visibility.
• Resolve customer complaints and ensure high customer satisfaction.
• Collaborate with other departments to ensure timely shipment of orders.
• Maintain accurate records of customer interactions and orders.
• Answer calls and emails promptly and professionally.

Skills

Communication skills

Problem-solving

Multitasking

Self-motivation

Team collaboration

Organizational skills

Customer service software

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Outlook)

Job description

Position Objective

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing outstanding customer service, resolving inquiries, and ensuring customer satisfaction. This is an excellent opportunity for individuals looking to start their career in customer service and grow within a supportive and fast-paced environment.

Description

Position Objective: We are seeking a highly motivated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing outstanding customer service, resolving inquiries, and ensuring customer satisfaction. This is an excellent opportunity for individuals looking to start their career in customer service and grow within a supportive and fast-paced environment.

Position Functions

• Field and appropriately handle all inquiries from customers, dealers, and vendors
• Distribute all customer correspondence produced by order entry
• Timely acknowledgment of all backorders and short shipments.
• Provide quotes and pricing to customers
• Update CRM with all information necessary for complete project visibility from start to finish.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members and other departments to resolve complex issues.

Position Expectations

• Consistently represent the company to all customers as a team member in a professional manner.
• Enhance department/company reputation by demonstrating a team mentality to internal and external customers.
• Enhance and develop opportunities to engage customers.
• Inform customers of quote/order status in a timely and proactive manner.
• Responsible for the timely production and distribution of weekly and/or monthly quote/sales reports as defined by management.
• Process all quotes/purchase orders in a timely manner.
• Collaborate with other departments to ensure timely shipment of all customer orders.
• Answer all calls, emails, etc., in a timely and professional manner.
• Maintain a high quality of service by monitoring standards; advising the Manager of potential problems with possible resolution strategies.
• Ability to successfully resolve customer complaints/issues by investigating issues and composing responses.

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite (especially Outlook) and comfortable using customer service software.
• Prior customer service experience is a plus but not required.
• Self-motivated with the ability to manage and prioritize multiple tasks.
• Demonstrated exceptional organizational and problem-solving skills.
• Strong desire to grow professionally.
• Ability to collaborate within a group to solve departmental issues.

Why Join Us

• Competitive salary and benefits package!
• Opportunities for professional growth and development.
• Dynamic and supportive team environment.
• Make a difference by exceeding customer expectations every day!