Customer Service Specialist

JBC Technologies, Inc.; Denver (CO); On-site; USD 38,000 - 52,000; Full time

Job summary

JBC Technologies, Inc. is seeking an entry-level Customer Service Associate to serve as the primary contact for a high volume of house accounts and support the inside sales team. This in-person role offers growth through rotation opportunities and cross-functional exposure within our operations.

The ideal candidate is eager to learn, proactive, and able to communicate effectively with customers and internal teams in a fast-paced plant environment.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills and ability to manage a high volume of inquiries.
• Experience with Microsoft Office required.
• Detail oriented with good organizational skills.
• Customer-service mindset and results-oriented attitude.

Responsibilities

• Respond to daily customer inquiries and concerns; process orders for assigned accounts.
• Enter RFQs into the CRM and coordinate with product launch team.
• Collaborate with Outside Sales to support growth initiatives.
• Communicate delays or issues to customers and coordinate with Finance, Supply Chain, Shipping.
• Assist with shipping and receiving tasks to understand order lifecycle.
• Identify recurring issues to support process improvements.

Skills

Clear communication

Concierge level customer service

Detail oriented

Customer service mentality

Results oriented

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The Customer Service Associate is an entry-level role that serves as the primary point of contact for a high volume of house accounts and the inside arm of our sales team. This position is a vital link between these customers and internal teams, ensuring seamless communication and efficient problem-solving. This role provides an opportunity to build foundational skills in customer service and inside account management and gain a broader understanding of company operations through potential rotational assignments. This is an in-person role.

Key Responsibilities

• Customer Interaction: Manages daily customer inquiries and concerns, including responding to issues as they occur, filling out paperwork, and entering and confirming orders for assigned accounts.
• Order and Account Management: Handles the end-to-end process for house accounts, including triaging quote requests, entering RFQs into the CRM, and handing off to the product launch team.
• Inside Sales: Works with Outside Sales partner as needed to support our growth initiatives and handle tactical work for large volume programs
• Internal Communication: Communicates with customers about known delays or issues and serves as a bridge between them and internal departments like Finance, Supply Chain, and Shipping.
• Operational Support: Assists with shipping and receiving tasks on a rotational basis to gain a holistic view of the customer order lifecycle.
• Problem-Solving: Identifies and documents recurring customer issues to support process improvement initiatives.

Qualifications

Education and Experience

• High School Diploma for equivalent required

Job Knowledge, Skills And Abilities

The ideal candidate is a proactive and detail-oriented individual with strong communication skills and a desire to learn. This person should be able to manage a high volume of tasks efficiently and work collaboratively with various internal teams and be comfortable in face to face meetings with customers. A strong sense of ownership and excellent organizational skills are essential for success in this role.

• Clear, concise communicator
• Concierge level customer service
• Microsoft Office Experience required.
• Detail oriented and good communications skills required.
• Customer service mentality
• Results oriented

Supervisory Responsibilities

• No

Physical Demands

• Light to moderate physical effort required on a constant basis.

Personal Protective Equipment

• Protective equipment not required but available for nuisance dust.

Work Schedule

• Normal Schedule – 8 am to 5 pm; Monday through Friday; May vary with business needs.

Work Environment

• Work performed in a plant/production environment.
• Contains any number of elements including but not limited to fiberglass/insulation material, dust, fumes, and noise.
• Must be able to work as part of a team or independently with limited supervision.