Customer Service Representative

JMP WOOD; Carteret (NJ); On-site; USD 42,000 - 52,000; Full time

Job summary

JMP WOOD in Carteret, NJ is seeking a Customer Service Representative (CSR) to deliver outstanding support to customers by phone, email, and chat. You will act as the first point of contact, handle inquiries, orders, and information requests with professionalism and timely service.

The ideal candidate has a high school diploma and 3–5 years in a multi-channel customer service environment, with strong communication, organization, and problem-solving skills.

Qualifications

• High school diploma or equivalent.
• 3–5 years of customer service or administrative experience in a multi-line environment.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Basic computer proficiency, including Google Suite and customer management systems.
• Ability to work independently and as part of a team.
• Professional attitude and strong problem-solving skills.

Responsibilities

• Respond to customer inquiries by phone, email, and chat in a professional and courteous manner.
• Process customer orders, returns, and service requests accurately and efficiently.
• Provide product, pricing, and service information to customers.
• Resolve customer complaints and issues promptly and professionally.
• Maintain accurate customer records and documentation in company systems.
• Coordinate with internal departments regarding orders, shipments, and customer requests.
• Follow up with customers to ensure satisfaction and issue resolution.
• Maintain knowledge of company products, services, and policies.
• Support sales and operational teams as required.
• Other responsibilities as assigned by management.

Skills

Verbal and written communication

Organizational skills

Multitasking

Teamwork

Problem-solving

Education

High school diploma or equivalent

Tools

Google Suite

CRM / customer management systems

Job description

The Customer Service Representative (CSR) is responsible for providing excellent customer support by assisting customers with inquiries, orders, product information, and issue resolution. This position serves as a primary point of contact for customers and helps ensure customer satisfaction through professional communication and timely service.

Essential Duties and Responsibilities

• Respond to customer inquiries by phone, email, and chat in a professional and courteous manner.
• Process customer orders, returns, and service requests accurately and efficiently.
• Provide product, pricing, and service information to customers.
• Resolve customer complaints and issues promptly and professionally.
• Maintain accurate customer records and documentation in company systems.
• Coordinate with internal departments regarding orders, shipments, and customer requests.
• Follow up with customers to ensure satisfaction and issue resolution.
• Maintain knowledge of company products, services, and policies.
• Support sales and operational teams as required.
• Other responsibilities as assigned by management.

Qualifications

• High school diploma or equivalent required.
• Three to five years of previous customer service or administrative experience required in a multi-phone line, email and chat environment. Candidates without multi-line call center experience will not be considered.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Basic computer proficiency, including Google Suite and customer management systems.
• Ability to work independently and as part of a team.
• Professional attitude and strong problem-solving skills.

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Ability to use phones, computers, and standard office equipment.
• Ability to occasionally lift up to 25 pounds.
• Office or customer service environment.
• May require occasional overtime based on business needs.