Customer Service Representative I

Buckhead & Newport Meat and Seafood; Landover (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

A specialty food service company in Landover, Maryland is seeking a Customer Service Representative. This role is crucial in providing exceptional service and support to customers and sales colleagues. Responsibilities include managing customer inquiries, resolving concerns, and facilitating smooth operations. The ideal candidate possesses strong communication skills, detail-oriented abilities, and at least one year of experience in customer support or food service sales coordination. This is an opportunity for a proactive individual to grow within a dynamic environment.

Qualifications

• 1 year of prior outside foodservice sales coordination or customer support experience.
• Preferred: Previous call center experience.

Responsibilities

• Handle simple requests and administrative duties for the department.
• Answer general incoming phone calls and address customer concerns.
• Develop a comprehensive understanding of products and services.
• Participate in ongoing training and development opportunities.
• Stay adaptable in a dynamic customer-focused environment.
• Perform other duties as directed by management.

Skills

Strong verbal and written communication skills

Ability to work in a fast-paced environment

Problem-solving proficiency

Attention to detail

Resilience in handling priorities

Basic computer skills

Proactive in personal growth

Education

High school diploma or equivalent

Job description

Job Summary

This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.

Responsibilities

As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem‑solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.

• Handles simple requests and administrative job duties of the department such as key pick‑up requests, transportation and routing regarding delivery questions, processes will‑call orders, provides customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding.
• Answers general incoming phone calls, answers concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.
• Develops a comprehensive understanding of the organization’s products and services and utilizes this knowledge to support customer needs.
• Participates in ongoing training and development opportunities to build customer service skills and enhance performance.
• Embraces training and development opportunities to build skills and enhance performance.
• Stays adaptable in a dynamic, customer‑focused environment to meet changing demands.
• Performs other duties as directed by management.

Education

High school diploma or equivalent.

Experience

1 year prior outside foodservice sales coordination or customer support experience. Preferred: Previous call center experience.

Skills

• Strong verbal and written communication skills and the ability to present information clearly and professionally.
• Able to work in a fast‑pace environment.
• Problem‑solving proficiency: Resourcefulness in finding solutions and managing challenges.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Resilience in handling changing priorities or unexpected situations.
• Ability to sit and work at a PC for extended periods.
• Basic computer skills, including proficiency in common office applications.
• Proactive in contributing to personal growth and organizational success.