Customer Service Sales

Island Appliance Repair; Leland (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Company parties

Dental insurance

Job summary

Island Appliance Repair is seeking a Customer Service Representative to be the face of our company on client support calls. You will handle service requests and customer complaints with respect and courtesy as part of our values-driven team.

The role fits self-motivated, energetic individuals who strive for top-tier customer service and can manage diverse situations daily.

Qualifications

• Minimum one year admin experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Positive attitude and teamwork mindset.

Responsibilities

• Receive incoming calls in professional and courteous manner.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls, and respond to customer complaints.
• Perform other duties as needed which may include cross-training in related positions.

Skills

Communication skills

Data entry

Admin experience

Positive attitude

Team player

Job description

Benefits:

• Health insurance


• Paid time off


• 401(k)


• Company parties


• Dental insurance

As a Customer Service Representative, you are a key member of the team and represent our company on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

• Receive incoming calls in professional and courteous manner


• Perform marketing and sales functions to sell additional work and earn business


• Complete work orders, return customer calls, and respond to customer complaints


• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Minimum one year admin experience


• Strong written and verbal communication skills


• Detail-oriented with strong data entry skills


• Positive Attitude


• Team player who can work independently

Benefits: Health, Paid Time Off, Paid Holidays, 401k, No nights or weekends.