Customer Service & Sales Specialist (Onsite)

Thompsongas; Patton Park (NC); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and 401k with

IMMEDIATE eligibility

Disability and life insurance

Paid time off

Daily Pay Option

Employee training programs

Employee recognition program

Quarterly bonus potential

Paid maternity and parental leave

Tuition reimbursement program

Job summary

ThompsonGas is seeking a Customer Service Representative to support growth by focusing on customer retention, new customer acquisition and customer support. This onsite position in Hendersonville, NC requires handling inbound and outbound calls, data entry, and billing processes with a high level of professionalism.

The ideal candidate has 3+ years of customer service experience, sales experience, and the ability to upsell products in a competitive environment.

Qualifications

• Degree or equivalent experience required.
• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must.
• Previous experience with CARGAS and MPX systems preferred, but not required.
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers.
• Excellent computer skills including Microsoft Office and data entry skills.
• Ability to organize, multi-task and prioritize assignments in a fast-paced environment.
• High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner.
• Flexible to work OT and weekends as needed during busy season.

Responsibilities

• Handle inbound and outbound calls focusing on sales and customer support.
• Enter and update customer account information in systems.
• Process billing payments for walk-in customers and manage daily paperwork.
• Provide timely and accurate information on order status.
• Lead outbound calling to collect from past due customers.
• Other duties and projects as assigned.

Skills

Customer service

Upselling

Communication

Multitasking

Data entry

Education

Degree or equivalent experience

Tools

CARGAS

MPXsystems

Job description

ThompsonGas is seeking a Customer Service Representative to support growth by focusing on customer retention, new customer acquisition and customer support. This onsite position in Hendersonville, NC requires handling inbound and outbound calls, data entry, and billing processes with a high level of professionalism.

The ideal candidate has 3+ years of customer service experience, sales experience, and the ability to upsell products in a competitive environment.