Customer Service & Sales Specialist

Thompsongas Llc; Baltimore (MD); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with immediate eligibility

Disability insurance

Life insurance

Paid time off

Daily pay option

Employee training programs

Employee recognition program

Quarterly bonus

Maternity/Parental leave

Tuition reimbursement

Job summary

ThompsonGas in Baltimore, MD is seeking a Customer Service Representative to support growth by focusing on customer retention, new customer acquisition and support. This onsite role involves handling calls, data entry, and billing processes in a fast-paced environment.

The ideal candidate has 3+ years in customer service, strong upselling ability, and solid MS Office/data entry skills. OT and weekend hours may be required during busy seasons.

Qualifications

• Degree or equivalent experience required.
• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must.
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers.
• Excellent computer skills including Microsoft Office and data entry skills.

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to inquiries including pricing, billing, products, grievances and new account setup.
• Handle each call with a high level of professionalism, warmth and eagerness.
• Maintain working knowledge of ThompsonGas products and service offerings.
• Understand policies related to safety, product delivery and service.
• Provide timely and accurate information on order status.
• Lead outbound calling to collect from past due customers.
• Enter and update customer account information in CARGAS and MPX systems.
• Process billing payments for walk-in customers.
• Handle driver daily paperwork.
• Other duties and projects as assigned.

Skills

Customer Service

Sales experience

Communication skills

Data entry

Microsoft Office

Education

Degree or equivalent

Tools

CARGAS

MPX systems

Job description

ThompsonGas in Baltimore, MD is seeking a Customer Service Representative to support growth by focusing on customer retention, new customer acquisition and support. This onsite role involves handling calls, data entry, and billing processes in a fast-paced environment.

The ideal candidate has 3+ years in customer service, strong upselling ability, and solid MS Office/data entry skills. OT and weekend hours may be required during busy seasons.