Customer Service Admin II

Crane Company; West Caldwell (NJ); On-site; USD 76,500 - 99,600; Full time

Job summary

A leading aerospace company in West Caldwell, NJ is seeking a skilled Customer Service Administrator II to support sales success through administrative activities. The role requires strong organization and communication skills, with responsibilities such as managing purchase orders, responding to customer inquiries, and ensuring compliance with regulations. Ideal candidates will have 2-5 years of experience in customer service and proficiency in ERP systems. The position offers a salary range of $76,500 to $99,600, with some eligibility for performance-based bonuses.

Qualifications

• 2-5 years of customer service work experience.
• Understanding of business administration concepts.
• Proficient use of ERP systems and strong communication skills.

Responsibilities

• Review and negotiate customer purchase orders for compliance.
• Prepare timely responses to customer requests for quotes.
• Support accounts receivables to address past due payment issues.

Skills

ERP system proficiency

Strong organizational skills

Excellent communication

Problem solving

Intermediate to advanced Microsoft Office skills

Education

High School Diploma

Associates or Bachelor's Degree

Tools

Oracle

Job description

Overview

Crane Aerospace and Electronics has an exciting opportunity for a Customer Service Administrator II at our West Caldwell, NJ location.

About Crane Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics Microwave product in engines, landing gear, satellites, medical implants, missiles, and unmanned aerial systems (UAS). Our West Caldwell facility provides industry-leading microwave components and systems for use in space, defense and commercial applications, including GPS III satellites. With more than 60 years of expertise, our Microwave group has proven capabilities in military, communications, electronic warfare, radar and satellite systems. Start the next chapter of your career with Crane Aerospace & Electronics!

Job Summary

The Customer Service Administrator II is responsible for supporting sales success by performing administrative activities for assigned customers. This role consults with business managers, Customer Account Managers, and Regional Sales Managers as required, and covers either pre-award or post-award activities. It ensures appropriate communication between the company, its customers and regulatory agencies. The position acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. It carries direct responsibility for major assignments and collaborates with a diverse set of internal departments affecting business operations to a significant degree.

Essential Functions

• Review and negotiate customer purchase orders for compliance to Crane policies and applicable export and/or Government regulations. Administer and manage purchase orders by flowing down essential requirements through the business to ensure these requirements are met in a cost-effective and timely manner. This includes coordinating and communicating purchase order specifications, quality requirements, terms and conditions and applicable Government Federal Acquisition Regulations.
• Interpret and enter purchase order requirements into ERP system and provide order acknowledgements to customers.
• Understand Crane Business System tools such as key performance indicators and standard work to participate in continuous improvement efforts.
• Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer.
• Support accounts receivables to address past due payment issues for the assigned customer base.
• Process warranty returns and ensure timely processing to support customer requirements.
• Establish and grow relationships with customers by providing accurate and timely status of shipments through various means (daily/weekly telecoms, WebEx, meetings). Coordinate with Customer Account Managers/Regional Sales Managers to resolve customer-related disputes.
• Administer customer web-based portals as required to support disposition of returned goods and related transactions (debit/credit administration, corrective action response and closure of open actions). Conduct data entry and reporting within portal applications.
• Support demand management and Regional Sales Managers/Customer Account Managers to ensure accurate customer forecasts are entered in ERP to drive material requirements and sales planning.
• Ensure applicable export compliance requirements are adhered to.
• Validate customer scorecards and contest findings not in line with actual performance; collaborate with internal operations to improve on-time delivery performance.
• Develop knowledge of Crane Business System tools to participate in continuous improvement and provide excellent customer service through timely communication and problem solving.
• Assist in training other Customer Service administrators and continually review processes to identify deficiencies and support process improvements.
• Any other task assigned by supervisor or management.

Non-Essential Functions

• Accurately manage internal databases or CRM tools as applicable.
• Provide follow up and support to the Regional Sales Managers/business managers/customer account managers.
• Coordinate with other internal functional teams to drive expedited/aircraft on ground (AOG) orders as applicable.

Minimum Qualifications

• Experience: 2-5 years of applicable Customer Service work experience.
• Knowledge: Understanding of business administration concepts and procedures; working knowledge of customer portals, Export Administration Regulations, Incoterms, and ITAR Compliance; basic knowledge of FAR/DFAR, government procurement requirements; pricing principles; and industry standards in Customer Service; strong business acumen with ability to recognize risk in transactions.
• Skills/Abilities: Proficient use of an ERP system; ability to follow department processes; collaborative work style; troubleshooting and clear communication with customers; strong organizational skills; problem solving; intermediate to advanced Microsoft Office skills; customer-focused and responsive in person-to-person interactions.
• Education/Certification: High School Diploma

Preferred Qualifications

• Oracle Experience
• Aerospace Manufacturing Experience
• Associates or bachelor’s degree

Working Conditions

• Standard office environment
• Visual concentration on detail
• Conditions typical for a manufacturing environment
• May require PPE such as safety glasses, gowns, masks, hearing protection, etc.
• May be exposed to unusual environmental conditions (loud noises, cold temperatures, dust or fumes)
• Flexible to work overtime as needed

Physical/workspace details: Standing about 10%, Sitting about 90%, Lifting up to 10 pounds, Pushing up to 10 pounds. Workspace is a cubicle/desk.

EEO and Salary: Crane Co. is an Equal Opportunity Employer. Salary range: $76,500 to $99,600. Some roles may be eligible for performance-based bonuses. This description is not a comprehensive listing of duties.