Aerospace Customer Support Admin II

350 Merrimac Industries, Inc.; West Caldwell (NJ); On-site; USD 77,000 - 100,000; Full time

Job summary

Crane Aerospace and Electronics in West Caldwell, NJ seeks a Customer Service Administrator II to support sales success through essential administrative activities for assigned customers. The role liaises with Customer Account Managers and Regional Sales Managers to manage quotes, orders, data entry, and warranty returns, ensuring timely communication with customers and regulatory bodies.

The position covers pre- and post-award activities and requires collaboration with multiple internal

Qualifications

• 2–5 years of applicable Customer Service work experience.
• Knowledge of export regulations, Incoterms, and ITAR compliance.
• Basic knowledge of pricing, invoicing, and terms of sale.

Responsibilities

• Review and negotiate customer purchase orders for compliance with Crane policies and regulations.
• Interpret and enter purchase order requirements into ERP and provide order acknowledgements to customers.
• Prepare timely responses to RFQs and convey pricing/delivery information to customers.
• Support accounts receivable to address past-due payment issues for assigned customers.

Skills

ERP system

Customer service

Problem solving

Communication

Organizational skills

Education

High School Diploma

Associates or bachelor’s degree

Tools

Oracle

Job description

Crane Aerospace and Electronics in West Caldwell, NJ seeks a Customer Service Administrator II to support sales success through essential administrative activities for assigned customers. The role liaises with Customer Account Managers and Regional Sales Managers to manage quotes, orders, data entry, and warranty returns, ensuring timely communication with customers and regulatory bodies.

The position covers pre- and post-award activities and requires collaboration with multiple internal