Customer Service & Sales Operations Manager

Parker Hannifin Corporation; Holly Springs (MS); On-site; USD 65,000 - 90,000; Full time

Job summary

Parker Hannifin Corporation's Filtration Group seeks a Sales Administration Manager to develop strategies to meet the division's business plan for sales, margin and customer service. You will supervise sales and customer service staff, coordinate pricing with Business Units, and drive customer satisfaction across OEM and distribution accounts.

You will partner with IT to deploy new tools, track metrics, and ensure training and development plans are in place. Occasional travel may be required.

Qualifications

• Bachelor's degree in Business Administration or related field required.
• 3+ years of division or group experience related to OEMs and/or distribution. Knowledge of division nomenclature, pricing programs, field sales force, division quoting, and order entry systems highly desirable. Prior leadership and supervision experience required.
• Computer Skills: Proficient in Microsoft Office Suite, SalesForce, SAP, EDI, and division order entry systems. PH Connect experience is a plus.
• Travel Requirements: Minimal overnight travel possible. Attendance at administrator meetings or critical OEM meetings may require travel. Local customer meetings possible.
• Strong communication, negotiation, excellent written and verbal skills, and effective presentation skills.

Responsibilities

• Develop superior communication systems and provide training to sales correspondents to ensure consistent, impeccable customer service via direct customer contact, phone, SalesForce, IM, and email.
• Interface with Service Centers and Order Entry to facilitate customer service and meet customer expectations. Implement and assist in maintaining pricing of all OEM & Distribution accounts in conjunction with Business Units and Customer Service teams. Meet or exceed all customer service metrics as directed by the Corporation or the Marketing Manager. Provide performance tracking and update existing metrics. Also, maintain service plan requirements through trend analysis to Business Unit Managers where applicable.
• Implements strategic pricing as directed by the Strategic Pricing Manager or Marketing Manager. Works in concert with Division Business Units to meet sales and profit objectives. Supports field sales and impact statements and support data for price negotiations. Implement Distributor price sheet annually. Works in conjunction with the Strategic Pricing Manager.
• Direct supervision of Sales and Customer Service staff. Develop annual Personal Performance Plans (PPP's). In addition, develop and manage their training and development plans. Coordinate efforts with the IT department to create new system tools and update existing ones as needed to maintain excellent customer service.

Skills

Leadership experience

Communication

Negotiation

Presentation skills

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Suite

SalesForce

SAP

EDI

Division order entry systems

Job description

Parker Hannifin Corporation's Filtration Group seeks a Sales Administration Manager to develop strategies to meet the division's business plan for sales, margin and customer service. You will supervise sales and customer service staff, coordinate pricing with Business Units, and drive customer satisfaction across OEM and distribution accounts.

You will partner with IT to deploy new tools, track metrics, and ensure training and development plans are in place. Occasional travel may be required.