Customer Service Manager — Strategy, Ops & Growth

Parker Hannifin Corporation; New Britain (CT); On-site; USD 106,000 - 178,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Career development

Job summary

Parker Hannifin Corporation is seeking a leader to strategically manage division customer service operations, including sales administration, technical assistance, returns, and support for the division's pricing initiative. This role shapes service standards, drives process improvements, and collaborates with sales, marketing, and cross-functional teams.

QUALIFICATIONS include a Bachelor’s in Business or Supply Chain, willingness to travel, and strong communication and multitasking abilities.

Qualifications

• Bachelor's Degree in Business or Supply Chain.
• Some travel as required.
• Strongly oriented for multi-tasking with a strong attention to detail.
• Excellent communication and people skills while being able to make decisions.

Responsibilities

• Achieve customer service objectives by contributing information and recommendations to strategic plans and reviews. Prepare and complete action plans, productivity, quality and customer service standards. Resolve problems, complete audits, identify customer service trends. Determine system improvements and implement change.
• Help to meet customer on time delivery as well as financial objectives by ensuring that forecast requirements are visual, analyzing variances and initiate and participate in corrective actions.
• Determine customer service requirements by maintaining contact with customers, coordinating contact information for surveys and bench marking best practices.
• Improve customer service quality results by studying, evaluating and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results and implementing changes.
• Work closely with business unit managers, division field sales and marketing personnel as well as cross functional areas of the business.
• Identify, maintain and develop e-business opportunities and PHConnect.
• Maintain customer master (where applicable).
• Promote, coach and train on I am Parker and the customer experience to maintain a high standard of customer service.

Skills

Communication

People skills

Multi-tasking

Education

Bachelor's Degree in Business or Supply Chain

Job description

Parker Hannifin Corporation is seeking a leader to strategically manage division customer service operations, including sales administration, technical assistance, returns, and support for the division's pricing initiative. This role shapes service standards, drives process improvements, and collaborates with sales, marketing, and cross-functional teams.

QUALIFICATIONS include a Bachelor’s in Business or Supply Chain, willingness to travel, and strong communication and multitasking abilities.