Strategic Customer Service Leader

Parker Hannifin; New Britain (CT); On-site; USD 106,000 - 178,000; Full time

Benefits offered by this job

401(k) Plan with company matching

Career development and tuition reimbur

Paid Time Off and holidays

Job summary

Parker Hannifin seeks a senior professional to strategically manage all division customer service operations, overseeing sales administration, technical assistance, returns and support of the division pricing initiative. This role partners with business unit managers, field sales, and marketing to drive service excellence and operational efficiency.

The position emphasizes customer experience, data-driven improvements, and cross-functional teamwork to meet delivery, quality, and financial

Qualifications

• Bachelor's Degree in Business or Supply Chain required.
• Strong multitasking ability with high attention to detail.
• Excellent communication and people skills with decision-making capability.

Responsibilities

• Manage customer service operations and support division pricing initiatives.
• Oversee sales administration, technical assistance, returns and related processes.
• Ensure on-time delivery and align forecast with financial objectives; drive corrective actions when needed.
• Collaborate with business unit managers, field sales, marketing and cross-functional teams.
• Promote e-business opportunities and Parker Connect programs.
• Maintain and update customer master data where applicable.
• Coach teams on Parker customer experience standards.

Skills

Multitasking

Attention to detail

Communication skills

Decision making

Education

Bachelor's Degree in Business or Supply Chain

Job description

Parker Hannifin seeks a senior professional to strategically manage all division customer service operations, overseeing sales administration, technical assistance, returns and support of the division pricing initiative. This role partners with business unit managers, field sales, and marketing to drive service excellence and operational efficiency.

The position emphasizes customer experience, data-driven improvements, and cross-functional teamwork to meet delivery, quality, and financial