Cust Serv Mgr

Parker Aerospace; Holly Springs (MS); On-site; USD 65,000 - 95,000; Full time

Job summary

Parker Aerospace in the United States is seeking a Sales Administration Manager to lead customer service and pricing initiatives across OEM and distribution accounts. You will supervise Sales and Customer Service staff, develop training, and align pricing with Business Units to meet sales and profit objectives.

The role requires providing strategic pricing input, conducting performance tracking, and ensuring excellent customer service metrics while collaborating with IT for system enhancements.

Qualifications

• Bachelor’s degree required in Business Administration or related field.
• 3+ years of division or group experience related to OEMs and/or distribution.
• Proficient in Microsoft Office Suite, SalesForce, SAP, EDI, and division order entry systems.

Responsibilities

• Develop superior communication systems and provide training to sales correspondents to ensure consistent, impeccable customer service via direct customer contact, phone, SalesForce, IM, and email.
• Interface with Service Centers and Order Entry to facilitate customer service and meet customer expectations. Maintain pricing for OEM & Distribution accounts in conjunction with Business Units and Customer Service teams.
• Implement strategic pricing as directed by the Strategic Pricing Manager or Marketing Manager. Support price negotiations and distributor price sheets.
• Direct supervision of Sales and Customer Service staff and develop annual Personal Performance Plans and training/development plans.

Skills

Customer service

Pricing strategy

Salesforce

Microsoft Office

Negotiation

Education

Bachelor’s degree in Business Administration or related field

Tools

SalesForce

SAP

EDI

PH Connect

Job description

Org Marketing Statement

Join Parker’s Filtration Group and be part of a global team driving innovative filtration solutions that protect people, equipment, and the environment across diverse industries. Experience a dynamic, collaborative culture where your ideas fuel progress and your work makes a meaningful impact on sustainability and technological excellence.

Position Summary

Responsible for providing strategies to meet or exceed the division’s business plan for sales, margin and customer service. This includes managing and supporting sales/customer service correspondents, supporting strategic pricing, interaction with Business Units, assisting in formulating price and product strategies, reviewing customer quotations, analyzing and correcting customer service trends.

Scope/Supervision and Interaction

XHas Direct ReportsDoes Not Have Direct Reports

Daily customer interaction is a key requirement.

Essential Functions

• Customer - Develop superior communication systems and provide training to sales correspondents to ensure consistent, impeccable customer service via direct customer contact, phone, SalesForce, IM, and email.
• Customer Service – Interface with Service Centers and Order Entry to facilitate customer service and meet customer expectations. Implement and assist in maintaining pricing of all OEM & Distribution accounts in conjunction with Business Units and Customer Service teams. Meet or exceed all customer service metrics as directed by the Corporation or the Marketing Manager. Provide performance tracking and update existing metrics. Also, maintain service plan requirements through trend analysis to Business Unit Managers where applicable.
• Pricing – Implements strategic pricing as directed by the Strategic Pricing Manager or Marketing Manager. Work in concert with Division Business Unit to meet sales and profit objectives. Supports field sales and impact statements and support data for price negotiations. Implement Distributor price sheet annually. Works in conjunction with the Strategic Pricing Manager.
• Sales Administration Manager responsibilities – Direct supervision of Sales and Customer Service staff. Develop annual Personal Performance Plans (PPP’s). In addition, develop and manage their training and development plans. Coordinate efforts with the IT department to create new system tools and update existing ones as needed to maintain excellent customer service.

Qualifications

• Bachelor’s degree in Business Administration or related field required.
• 3+ years of division or group experience related to OEMs and/or distribution. Knowledge of division nomenclature, pricing programs, field sales force, division quoting, and order entry systems highly desirable. Prior leadership and supervision experience required.
• Computer Skills: Proficient in Microsoft Office Suite, SalesForce, SAP, EDI, and division order entry systems. PH Connect experience is a plus.
• Travel Requirements: Minimal overnight travel possible. Attendance at administrator meetings or critical OEM meetings may require travel. Local customer meetings possible.
• Strong communication, negotiation, excellent written and verbal skills, and effective presentation skills.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affiant Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission