Customer Service Supervisor: Lead, Coach & Improve Ops

Parker Hannifin Corporation; Washington (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Parker Hannifin is seeking a Customer Service Supervisor to oversee daily customer service activities, coach the team, and ensure alignment with company policies and customer expectations. This role emphasizes service excellence, issue resolution, and cross-functional collaboration.

The position reports to the Customer Service Manager and collaborates with Sales, Logistics, Planning, and Operations to support business objectives and maintain strong customer relationships.

Qualifications

• Bachelor's degree preferred.
• 3-5 years of customer service experience.
• Prior leadership experience.
• Proficient with Microsoft Office and business systems.
• Strong written and verbal communication skills.
• Ability to prioritize work and manage multiple responsibilities in a fast-paced environment.

Responsibilities

• Coach, mentor, and develop team members to improve performance, professionalism, and communication.
• Resolve escalated, complex, or high-profile customer issues while maintaining positive customer relationships.
• Monitor team performance, process accuracy, timeliness, and service metrics to identify improvement opportunities.
• Lead or support process improvements that improve efficiency, consistency, and alignment with business objectives.
• Support order management activities as needed, including order entry, scheduling, pricing, order status, accuracy, and follow-up.
• Ensure professional communication with internal and external customers through phone, email, and business systems.
• Coordinate with cross-functional teams to resolve issues, support business priorities, and improve service outcomes.
• Demonstrate and promote honesty, respect, reliability, adaptability, self-awareness, self-development, teamwork, flexibility, accountability, and professionalism.

Skills

Leadership

Communication

Coaching

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Parker Hannifin is seeking a Customer Service Supervisor to oversee daily customer service activities, coach the team, and ensure alignment with company policies and customer expectations. This role emphasizes service excellence, issue resolution, and cross-functional collaboration.

The position reports to the Customer Service Manager and collaborates with Sales, Logistics, Planning, and Operations to support business objectives and maintain strong customer relationships.