Customer Service & Sales Advocate (Stock Ownership Plan)

Graybar; Somerville (MA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401k with match

Paid vacation & sick days

Employee stock ownership

Educational reimbursement

Job summary

Graybar in Somerville, MA is seeking a dedicated Customer Service Associate to ensure top-notch customer experiences and support product selection on inbound calls. You will handle inquiries, process orders, and coordinate service requests with accuracy and timeliness.

Ideal candidates bring strong communication skills, a customer-first mindset, and some retail or counter sales experience. High School diploma required; 2- or 4-year degree preferred.

Qualifications

• Strong communication skills.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• Some retail or counter sales experience preferred.
• High School education.
• 2 year or 4 year degree preferred.

Responsibilities

• Ensure every customer experience is top notch in quality.
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Strong communication

Customer situation handling

Retail or counter sales experience

Education

High School education

2 year or 4 year degree preferred

Job description

Graybar in Somerville, MA is seeking a dedicated Customer Service Associate to ensure top-notch customer experiences and support product selection on inbound calls. You will handle inquiries, process orders, and coordinate service requests with accuracy and timeliness.

Ideal candidates bring strong communication skills, a customer-first mindset, and some retail or counter sales experience. High School diploma required; 2- or 4-year degree preferred.