Customer Experience Advocate | Ownership & 401(k)

Grayba; Sioux Falls (SD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance options (medical, etc

Life Insurance

Flexible Spending Accounts

Disability Benefits

Profit Sharing

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Paid Wellness Day

Volunteer time off

Educational reimbursement

Career development

Job summary

Graybar is seeking a Customer Service Representative to be a key contact for customers, ensuring total satisfaction and timely, professional support. You will enter orders, handle requests, and maintain professional communication while actively promoting Graybar products on inbound calls.

Ideal candidates have 2+ years of customer service experience, strong communication skills, and a high school diploma with a preference for a 2- or 4-year degree.

Qualifications

• 2+ years of customer service experience preferred.
• High school education required; 2- or 4-year degree preferred.
• Strong communication and ability to handle diverse customer situations.

Responsibilities

• Enter orders and handle requests from customers.
• Interact with customers via calls and written correspondence with timely follow-up.
• Sell Graybar goods and services on inbound calls.
• Provide product selection and application support.
• Coordinate service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Communication

Customer service

Education

High School diploma

Two-year or four-year degree preferred

Job description

Graybar is seeking a Customer Service Representative to be a key contact for customers, ensuring total satisfaction and timely, professional support. You will enter orders, handle requests, and maintain professional communication while actively promoting Graybar products on inbound calls.

Ideal candidates have 2+ years of customer service experience, strong communication skills, and a high school diploma with a preference for a 2- or 4-year degree.