Customer Service & Route Manager — Bonus & Vehicle

Compass Group, North America; Denver (CO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Paid Parental Leave

Personal Leave

Job summary

Canteen in Denver, CO, part of Compass Group USA, is hiring a Customer Service Manager to deliver exceptional client experience, oversee day-to-day operations, manage route drivers, ensure product availability, and act as the main point of contact for client inquiries.

The ideal candidate has leadership experience, 3+ years in customer service, knowledge of route management and merchandising, strong communication, and the ability to travel to client sites; a bachelor's degree is preferred.

Qualifications

• Bachelor’s degree preferred; two-year College degree or equivalent acceptable.
• Strong leadership skills with frontline teams.
• Experience managing employee performance with coaching.
• Training, onboarding, and developing employees to meet objectives.
• Route management, merchandising and retail experience preferred.
• 3+ years customer service; 3 years driving experience.
• Valid non-CDL Class C license and good driving record.
• Proficient in MS Office and route management software.
• Excellent communication; ability to travel to client sites.

Responsibilities

• Site visits and client retention responsibilities.
• Assist branches with grand openings.
• Ensure compliance with local and national standards; review reports.
• Develop action plans to improve metrics and profitability.
• Coordinate to improve client experience at point of sale.
• Drive merchandising standards and pricing opportunities.
• Assess performance by location via audits.
• Perform Route Driver duties when needed.

Skills

Leadership

Performance management

Training

Customer service

Communication

Driving

Route management

Merchandising

Retail management

Team mentorship

Education

Bachelor's degree preferred

Two-year college degree or equivalent

Tools

Microsoft Office Suite

Route management software

Job description

Canteen in Denver, CO, part of Compass Group USA, is hiring a Customer Service Manager to deliver exceptional client experience, oversee day-to-day operations, manage route drivers, ensure product availability, and act as the main point of contact for client inquiries.

The ideal candidate has leadership experience, 3+ years in customer service, knowledge of route management and merchandising, strong communication, and the ability to travel to client sites; a bachelor's degree is preferred.