Customer Service Representative, Urgent Care Clinic

UNC Health Care; Pisgah Forest (NC); On-site; USD 20,664 - 30,307; Full time

Job summary

Pardee UNC Health Care in Brevard, NC is seeking an Urgent Care Customer Service Representative to provide clerical and patient access support onsite. The role involves greeting patients, guiding registration, answering inquiries, collecting payments, scheduling appointments, and handling incoming calls.

Per diem schedule with rotating shifts; standard hours per week around 6, onsite work at the Urgent Care Brevard location. High school diploma required; healthcare experience preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year prior experience in a medical office or health care setting.
• Medical Terminology training or work experience.

Responsibilities

• Greets and assists visitors and patients, promoting a positive atmosphere.
• Guides patients through registration and explains policies.
• Collects patient demographics, insurance and updates records in PM system.
• Notifies patients of payment amounts due (co-pays, deductibles).
• Counts and balances patient case drawer and refers to billing as needed.

Skills

Customer service

Verbal communication

Phone etiquette

Data entry

Payment collection

Education

High school diploma or equivalent

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Urgent Care Customer Service Representative provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.

Responsibilities

• Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system.
• Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.
• Greets and provides assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate.
• Patiently and clearly guides patient through registration process, explaining policies and processes as needed.
• Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters information in the practice management system. Updates patient forms and records as needed.
• Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt amounts.
• Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed.

PARDEE

Other information

Required

• High school diploma or equivalent required

Preferred

• Minimum of 1 year prior experience in a medical office or health care setting .
• Medical Terminology training or work experience.

03.5140.0045

Job Details

Legal Employer: Pardee - UCC

Entity: Pardee UNC Health Care

Organization Unit: Urgent Care Brevard

Work Type: Per Diem

Standard Hours Per Week: 6.00

Work Assignment Type: Onsite

Work Schedule: Rotating

Location of Job: PARDPISGAH

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.