Customer Service Representative - SYGMA - US

Sysco Northeast Rdc; Monroe (MI); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Sysco Northeast Rdc in the United States is seeking a Customer Sales Representative to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately while maintaining strong communication.

Responsibilities include handling inquiries, coordinating orders, processing will-call orders, and ensuring timely delivery updates.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1 year outside foodservice sales coordination or customer support.
• Preferred: Previous call center experience.

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

Skills

Phone communication

Fast-paced environment

PC-based work

MS Office proficiency

Education

High school diploma or equivalent

Job description

JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Schedule

• Tuesday–Friday: 8:00 AM–5:00 PM
• Saturday: Either 6:30 AM–2:30 PM or 7:00 AM–3:00 PM

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

QUALIFICATIONS

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office