Customer Service Represenative

The SYGMA Network; Charlotte (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

The SYGMA Network in Charlotte, NC is seeking a Customer Sales Representative to provide direct sales support to Account Executives, Marketing Associates, and customers, ensuring needs are resolved quickly and accurately.

Responsibilities include handling incoming inquiries, processing orders, providing invoice copies, credits, and coordinating with account teams. A high school diploma and ~1 year in foodservice sales coordination or customer support are preferred.

Qualifications

• 1 year prior outside foodservice sales coordination or customer support experience.
• Preferred: previous call center experience.
• High school diploma or equivalent.

Responsibilities

• Answer all incoming concerns/needs from all customers.
• Key pick-up request.
• Handle transportation/routing on delivery questions.
• Process will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintaining Call list.
• Monitor orders before the cut-off.
• Communicate regular with the AE and customers.
• Manage the same-day deliveries for OPCO.
• Perform other duties as directed by Supervisor.

Skills

Strong telephone communication skills

Able to work in a fast-paced环境

Education

High school diploma or equivalent

Tools

MS Office

Job description

Job Summary

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regular with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: previous call center experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office