Customer Service Representative

Greco and Sons, Inc.; Bartlett (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Greco and Sons, Inc. in Bartlett, IL is seeking a Customer Sales Representative to provide direct support to Account Executives, Marketing Associates, and customers. The goal is to resolve customer needs quickly and accurately.

Primary duties include handling inquiries, processing will-call orders, providing invoice copies, coordinating same-day deliveries, and maintaining communication with AE's. Strong phone skills and computer use are essential in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1 year prior outside foodservice sales coordination or customer support experience.
• Preferred: Previous call center experience.

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up request, handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE and customers
• Manage the same-day deliveries for OPCO
• Perform other duties as directed by Supervisor.

Skills

Phone communication

Fast-paced environment

PC use

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Job Summary

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Job Summary

This is a sales support position responsible for providing direct support to all assigned Account Executors, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up request, Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

Qualifications

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office