Sales Support & Customer Care Specialist

The SYGMA Network; Charlotte (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

The SYGMA Network in Charlotte, NC is seeking a Customer Sales Representative to provide direct sales support to Account Executives, Marketing Associates, and customers, ensuring needs are resolved quickly and accurately.

Responsibilities include handling incoming inquiries, processing orders, providing invoice copies, credits, and coordinating with account teams. A high school diploma and ~1 year in foodservice sales coordination or customer support are preferred.

Qualifications

• 1 year prior outside foodservice sales coordination or customer support experience.
• Preferred: previous call center experience.
• High school diploma or equivalent.

Responsibilities

• Answer all incoming concerns/needs from all customers.
• Key pick-up request.
• Handle transportation/routing on delivery questions.
• Process will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintaining Call list.
• Monitor orders before the cut-off.
• Communicate regular with the AE and customers.
• Manage the same-day deliveries for OPCO.
• Perform other duties as directed by Supervisor.

Skills

Strong telephone communication skills

Able to work in a fast-paced环境

Education

High school diploma or equivalent

Tools

MS Office

Job description

The SYGMA Network in Charlotte, NC is seeking a Customer Sales Representative to provide direct sales support to Account Executives, Marketing Associates, and customers, ensuring needs are resolved quickly and accurately.

Responsibilities include handling incoming inquiries, processing orders, providing invoice copies, credits, and coordinating with account teams. A high school diploma and ~1 year in foodservice sales coordination or customer support are preferred.