Customer Service Representative

Sysco Northeast Rdc; Bartlett (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

Sysco Northeast Rdc seeks a Customer Sales Representative in Bartlett, IL. This role provides essential support to Account Executives and customers, handling inquiries, processing orders, and managing communications efficiently. Candidates should possess a high school diploma and have at least one year of experience in sales coordination or customer support, preferably in a call center environment. Strong phone communication skills and proficiency in MS Office are essential. Join us to enhance customer satisfaction and streamline operations.

Qualifications

• 1 year prior outside foodservice sales coordination or customer support experience.
• Preferred: Previous call center experience.

Responsibilities

• Answer all incoming concerns/needs from customers.
• Handle transportation/routing on delivery questions.
• Process will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintain call list.
• Monitor orders before the cut-off.
• Communicate regularly with account executives and customers.
• Manage same-day deliveries for operating company.
• Perform other duties as directed by Supervisor.

Skills

Strong telephone communication skills

Able to work in a fast paced environment

Proficient in MS Office

Education

High school diploma or equivalent

Job description

JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers
• Key pick‑up request, Handle transportation/routing on delivery questions
• Process will‑call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut‑off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same‑day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

QUALIFICATIONS

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office