Customer Service Representative

Sysco; California (MO); On-site; USD 32,000 - 44,000; Full time

Job summary

Sysco is seeking a CSR to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately, handling inquiries, processing orders, and coordinating same-day deliveries. Strong communication and PC skills are essential.

The position emphasizes teamwork with AEs, prompt problem solving, and accurate documentation to maintain customer satisfaction in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1 year prior outside foodservice sales coordination or customer support experience.
• Preferred: Previous call center experience.

Responsibilities

• Answer all incoming concerns/needs from all customers.
• Key pick-up request, handle transportation/routing on delivery questions.
• Process will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintaining Call list.
• Monitor orders before the cut-off.
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company).
• Perform other duties as directed by Supervisor.

Skills

Strong telephone communication skills

Fast-paced work environment

Prolonged PC work

MS Office proficiency

Education

High school diploma or equivalent

Job description

JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers
• Key pick-up request, Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

QUALIFICATIONS

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office