Customer Service Representative (Part-time)

Sysco; Bartlett (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sysco is seeking a Customer Sales Representative (CSR) in Bartlett, IL, to provide direct sales support to Account Executives, Marketing Associates, and customers. The CSR aims to resolve customer needs quickly and accurately while maintaining strong communication with AEs.

The role emphasizes handling inquiries, order processing, and coordination for same-day deliveries, with a focus on efficient customer service in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in foodservice sales coordination or customer support.
• Preferred: previous call center experience.

Responsibilities

• Answer all incoming concerns/needs from all customers.
• Coordinate pickups and handle transportation/routing on delivery questions.
• Process will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintain call list.

Skills

Telephone communication

Fast-paced environment

PC proficiency

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers
• Key pick-up request, Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

QUALIFICATIONS

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office

AFFIRMATIVE ACTION STATEMENT

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.