Customer Service Representative

Greco and Sons, Inc.; California (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Greco and Sons, Inc. is seeking a customer service representative to support Account Executives, Marketing Associates, and customers in a fast-paced foodservice environment. You will respond to inquiries, help resolve issues, and coordinate deliveries while ensuring accurate documentation.

The role requires a high school diploma or equivalent and about 1 year of relevant experience, with a preference for prior call center exposure. Strong communication and MS Office skills are essential.

Qualifications

• 1 year of outside foodservice sales coordination or customer support experience.
• Previous call center experience is preferred.
• Strong verbal communication and multitasking abilities.

Responsibilities

• Answer all incoming concerns/needs from all customers.
• Coordinate pick-up requests and routing on delivery questions.
• Process will-call orders and provide invoice copies.
• Handle credits and maintain call lists.
• Monitor orders before the cut-off and communicate with AE and customers.
• Manage same-day deliveries for operating company (OPCO).
• Perform other duties as directed by Supervisor.

Skills

Strong telephone communication skills

Fast-paced environment

Proficient in MS Office

PC endurance / long hours

Education

High school diploma or equivalent

Tools

MS Office

Job description

Job Summary

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up request, Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office