Customer Service Represenative

Sysco; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Sysco in Charlotte, NC is seeking a Customer Sales Representative (CSR) to deliver direct sales support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately, maintaining strong communication, and ensuring smooth order flow.

Responsibilities include handling incoming inquiries, processing will-call orders, managing same-day deliveries, and coordinating with the AE and customers to ensure timely issue resolution.

Qualifications

• High school diploma or equivalent.
• 1 year prior outside foodservice sales coordination or customer support experience.
• Preferred: Previous call center experience.
• Strong telephone communication skills.
• Able to work in a fast pace environment.
• Proficient in MS Office.

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

Skills

Phone communication

Fast-paced work

PC

Call center experience

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

QUALIFICATIONS

Education

High school diploma or equivalent.

Experience

1 year prior outside foodservice sales coordination or customer support experience

Preferred: Previous call center experience

Professional Skills

Strong telephone communication skills

Able to work in a fast pace environment

Ability to sit and work at a PC for extended periods

Proficient in MS Office

AFFIRMATIVE ACTION STATEMENT

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affi ... This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.