Customer Service Representative (Part-time)

FHLB Des Moines; Northern (KY); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Sysco is seeking a Customer Sales Representative to provide direct support to Account Executives and customers. The CSR will assist and resolve customer needs quickly and accurately, handling calls, order processing, credits, and document requests.

The role emphasizes strong telephone communication, ability to work in a fast-paced environment, and proficiency with MS Office. Prior call center experience is preferred and employment is contingent on authorization to work in the United States.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1 year in outside foodservice sales coordination or customer support.
• Preferred: Call center experience.

Responsibilities

• Answer incoming customer concerns and needs.
• Process will-call orders and credits.
• Handle transportation/routing questions.
• Provide invoice copies to customers.
• Maintain call lists and monitor orders.
• Communicate with Account Executives and customers.
• Manage same-day deliveries for OPCO.
• Perform duties as directed by Supervisor.

Skills

Telephone skills

Fast-paced environment

PC usage

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Company: US1630 Greco Illinois (Bellissimo Distribution, LLC) Sales Territory: None Zip Code: 60103 Travel Percentage: 0 Compensation Range: $19.00 The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors. You may be eligible to participate in the Company's Incentive Plan.

BENEFITS INFORMATION: For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers
• Key pick-up request,
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

QUALIFICATIONS

• Education High school diploma or equivalent.
• Experience 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience
• Professional Skills Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office

OVERVIEW

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Aff... This opportunity is available through Sysco Corporation, its subsidiaries and affiliates. Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 71,000 colleagues, the company operates 333 distribution facilities worldwide and serves approximately 700,000 customer locations. For fiscal year 2022 that ended July 2, 2022, the company generated sales of more than $68 billion. Information about our Sustainability program, including Sysco’s 2022 Sustainability Report and 2022 Diversity, Equity & Inclusion Report, can be found at www.sysco.com.