Customer Service Representative - SYGMA - US

The Sygma Network, Inc.; Monroe (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

The Sygma Network, Inc. is seeking a Customer Sales Representative to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately.

Schedule includes Tuesday–Friday 8:00 AM–5:00 PM and Saturday shifts. You will handle inquiries, process orders, issue invoices, credits, and manage same-day deliveries as needed.

Qualifications

• 1 year prior outside foodservice sales coordination or customer support experience.
• Preferred: Previous call center experience.

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

Skills

Phone communication

Fast-paced environment

MS Office

Education

High school diploma or equivalent

Job description

Job Summary

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Schedule

• Tuesday–Friday: 8:00 AM–5:00 PM
• Saturday: Either 6:30 AM–2:30 PM or 7:00 AM–3:00 PM

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

Qualifications

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office