Customer Service Representative - SYGMA - US

Sysco; Monroe (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

Sysco is seeking a Customer Sales Representative to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately, handling will-call orders, and processing credits to ensure smooth operations.

Ideal candidates have strong phone communication, can thrive in a fast-paced environment, and are proficient with MS Office. This on-site role requires routine interactions with customers and internal teams to

Qualifications

• High school diploma or equivalent.
• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

Skills

Strong telephone communication skills

Proficient in MS Office

Fast-paced environment

PC work for extended periods

Education

High school diploma or equivalent

Job description

JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Schedule

• Tuesday-Friday: 8:00 AM-5:00 PM
• Saturday: Either 6:30 AM-2:30 PM or 7:00 AM-3:00 PM

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

QUALIFICATIONS

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office