Customer Service Representative

Sysco Northeast Rdc; Everett (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Sysco Northeast RDC is seeking a Customer Sales Representative (CSR) to deliver direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately while coordinating orders and deliveries.

The CSR will handle inquiries, process will-call orders, provide invoice copies, manage same-day deliveries, and work closely with AEs to ensure customer satisfaction. This is a full-time on-site position in Everett, WA.

Qualifications

• High school diploma or equivalent.
• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center and accounts receivable experience

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up request, Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE and customers.
• Manage the same-day deliveries for OPCO
• Perform other duties as directed by Supervisor.

Skills

Strong telephone communication

Fast-paced environment

PC work

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers
• Key pick-up request, Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

QUALIFICATIONS

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center and accounts receivable experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office

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