Customer Service Representative

Sysco; Everett (WA); On-site; USD 36,000 - 56,000; Full time

Job summary

Sysco is seeking a Customer Sales Representative to provide direct support to Account Executives, Marketing Associates, and customers. The role aims to resolve customer needs quickly and accurately while maintaining open communication with the sales team.

The CSR will handle order processing, invoicing requests, credits, and transportation coordination, ensuring timely responses in a fast-paced foodservice environment.

Qualifications

• 1 year prior outside foodservice sales coordination or customer support experience.
• High school diploma or equivalent required.

Responsibilities

• Answer all incoming concerns/needs from customers.
• Coordinate pickups and routing on delivery questions.
• Process will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintain call list.
• Monitor orders before the cut-off.
• Communicate regularly with the AE and customers.
• Manage same-day deliveries for OPCO.
• Perform other duties as directed by Supervisor.

Skills

Strong telephone communication

Fast-paced environment

PC/typing

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers
• Key pick-up request, Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

QUALIFICATIONS

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center and accounts receivable experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office

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