Customer Service Representative

Sysco Northeast Rdc; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Sysco Northeast Rdc in Las Vegas is seeking a Customer Sales Representative (CSR) to provide direct support to Account Executives, Marketing Associates, and customers. The goal is to resolve all customer needs quickly and accurately, delivering friendly, professional service and maintaining strong communication with internal teams.

Responsibilities include answering inquiries, coordinating pickups and routing, processing will-call orders, supplying invoices, processing credits, maintaining call

Qualifications

• High school diploma or equivalent.
• 1 year prior outside foodservice sales coordination or customer support experience.
• Preferred: Previous call center experience.
• Strong telephone communication skills.
• Able to work in a fast pace environment.

Responsibilities

• Answer all incoming concerns/needs from all customers.
• Coordinate pickup requests and handle transportation/delivery routing questions.
• Process will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintain call lists.
• Monitor orders before the cut-off.
• Communicate regularly with Account Executives and customers.
• Manage same-day deliveries for operating companies.
• Perform other duties as directed by Supervisor.

Skills

Strong telephone communication

Fast-paced environment

MS Office Proficiency

PC-based work

Education

High school diploma or equivalent

Tools

MS Office

Job description

JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers
• Key pick-up request, Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

QUALIFICATIONS

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office

#LI-DF1