Customer Service Representative

Sysco Northeast Rdc; California (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Sysco Northeast Rdc is seeking a Customer Sales Representative to provide direct support to Account Executives, Marketing Associates, and customers. The role aims to resolve customer needs quickly and accurately in a fast-paced sales support environment.

The CSR will handle inquiries, order processing, quotes, and coordination with AEs to ensure timely deliveries and order accuracy. This full-time role requires strong communication and MS Office proficiency.

Qualifications

• 1 year prior outside foodservice sales coordination or customer support experience.
• Call center experience preferred.
• Strong telephone communication skills.
• Able to work in a fast-paced environment.
• Proficient in MS Office.

Responsibilities

• Answer all incoming concerns/needs from all customers.
• Key pick-up request, handle transportation/routing on delivery questions.
• Process will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintaining Call list.
• Monitor orders before the cut-off.
• Communicate regularly with the AE and customers.
• Manage the same-day deliveries for OPCO.
• Perform other duties as directed by Supervisor.

Skills

Strong telephone communication

Fast-paced environment

Sit at PC long hours

MS Office proficiency

Education

High school diploma or equivalent

Job description

JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers
• Key pick-up request, Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

QUALIFICATIONS

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office

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