Customer Service Representative

Greco and Sons, Inc.; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Greco and Sons, Inc. is seeking a Customer Sales Representative to support Account Executives, Marketing Associates, and customers in a busy foodservice environment. This role focuses on resolving customer needs quickly and accurately while maintaining documentation and smooth order flow.

The CSR will handle inquiries, process orders and credits, coordinate same-day deliveries, and communicate closely with team members to ensure high service levels in a fast-paced setting.

Qualifications

• 1 year of outside foodservice sales coordination or customer support experience
• Previous call center experience is preferred
• Proficient with MS Office and basic computer skills

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up requests; handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies
• Process credits
• Maintain call list
• Monitor orders before the cut-off
• Communicate regularly with Account Executives and customers
• Manage same-day deliveries for operating company
• Perform other duties as directed by Supervisor

Skills

Phone communication

Fast-paced work

PC proficiency

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Job Summary

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Job Summary

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up request, Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

Qualifications

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office