Customer Service Representative - State Farm Agent Team Member

Servingcarolinas; United States; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Paid time off

Parental leave

Growth potential

Training & development

Stipend

Job summary

A local insurance agency is seeking a Customer Service Representative to enhance client experiences. This full-time position offers hybrid work, competitive salary, and the potential to earn commissions. Responsibilities include establishing customer relationships, providing excellent service, and educating clients about insurance options. Ideal candidates possess strong communication skills and a proactive approach. Opportunities for growth and a supportive team environment await you.

Qualifications

• Ability to obtain Property, Casualty, Life, and Health insurance licenses (employer sponsored).
• Able to effectively relate to a customer and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.
• Meet the needs of customers while promoting business development.

Skills

Customer service skills

Excellent communication skills

Proactive problem-solving

Education

Ability to obtain insurance licenses

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Hybrid - US

• 401(k)
• 401(k) matching
• Paid time off
• Parental leave

ROLE DESCRIPTION

As a Customer Service Representative with Brandon Jones State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Ability to obtain Property, Casualty, Life, and Health insurance licenses (employer sponsored)
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS

• Base Salary (not hourly) and the ability to earn commission and bonuses
• Growth potential/Opportunity for advancement within my office
• Paid time off (19 days + Federal Holidays + ability to earn more throughout the year)
• Retirement benefits
• Valuable career-building experience
• Hybrid work - some days in office and some days from home every week
• Stipend
• 401(k)
• 401(k) matching
• Competitive salary
• Training & development

Flexible work from home options available.

Compensation $45,000.00 - $65,000.00 per year

Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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