Customer Service Representative - State Farm Agent Team Member

Insuredbyandrew; United States; Hybrid; USD 25,000 - 35,000; Full time

Benefits offered by this job

Group Life Insurance Benefits

401K

Salary plus commission/bonus

Health benefits

Profit sharing

Paid time off (vacation and personal/sick days)

Valuable experience

Growth potential/Opportunity for advancement

Job summary

A State Farm independent contractor agency is seeking a Customer Service Representative to join their team. This full-time hybrid role focuses on establishing strong customer relationships and providing exceptional service. Ideal candidates will have excellent communication skills and a proactive approach to problem-solving. Benefits include a competitive salary, commission, and opportunities for growth within the agency.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options using a needs-based review process.
• Work with the agent to support local community events.
• Maintain a strong work ethic dedicated to daily success.

Skills

Excellent communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Ability to work in a team environment

Ability to effectively relate to a customer

Education

Property and Casualty license (must be able to obtain)

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time Hybrid - U.S.

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value‑based conversations and remarkable customer experience. If you are a motivated self‑starter who thrives in a fast‑paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Work with the agent to identify and support local community events in our market.
• Maintain a strong work ethic with a total commitment to success each and every day.

Benefits

• Group Life Insurance Benefits
• 401K
• Salary plus commission/bonus
• Health benefits
• Profit sharing
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills – written, verbal and listening
• People‑oriented
• Organizational skills
• Self‑motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Flexible work‑from‑home options available.

Compensation $25,000–$35,000 per year.