Customer Service Representative - State Farm Agent Team Member

Jennifer Paris- State Farm; Louisville (CO); On-site; USD 32,000 - 46,000; Full time

Job summary

Jennifer Paris- State Farm in Colorado is seeking a Customer Service Representative for a fast-paced, growth-focused environment. You will contribute to value-based conversations and exceptional customer experiences while building a rewarding career with strong income potential.

As a team member, you will establish relationships, handle inquiries, and provide prompt, accurate assistance across insurance products, billing, claims, and policy changes.

Qualifications

• Excellent interpersonal and communication skills.
• Organizational skills and ability to multi-task.
• Proactive problem solving and a team player attitude.
• Banking experience preferred; licenses to obtain: Property & Casualty, Life & Health.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing clarification.

Skills

Excellent interpersonal skills

Excellent communication skills

Organizational skills

Proactive problem solving

Team player

Multi-tasking

Customer service mindset

Banking experience preferred

Property & Casualty license (must be)

Life & Health license (must be)

Job description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.


• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

As an Agent Team Member, you will receive...

Benefits

• 401K


• Health benefits


• Paid time off (vacation and personal/sick days)


• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent interpersonal skills


• Excellent communication skills - written, verbal and listening


• Organizational skills


• Proactive in problem solving


• Dedicated to customer service


• Pride in getting work done accurately and timely


• Ability to work in a team environment


• Ability to multi-task


• Ability to effectively relate to a customer


• Banking experience preferred


• Property and Casualty license (must be able to obtain)


• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.