CUSTOMER SERVICE REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Mia Ingram Agency, State Farm; New Orleans (LA); On-site; USD 34,000 - 86,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Growth potential

Commission/bonus

Job summary

Mia Ingram Agency, State Farm in New Orleans is seeking a Customer Service Representative to join their agent team. You will engage customers through value-based conversations, explain insurance options, and help clients manage risks while supporting business growth.

The role offers salary plus commission/bonus, health benefits, paid time off, and growth opportunities within the agency. Current Property and Casualty license required; Life and Health licenses obtainable.

Qualifications

• Sales experience preferred
• Excellent communication skills, written, verbal and listening
• Licensed Property and Casualty insurance agent (current)
• Life and Health license to obtain
• Self-motivated and able to meet marketing goals

Responsibilities

• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options using a needs-based review process.
• Work with the agent to establish and meet marketing goals.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Skills

Sales experience

Excellent communication skills

Self-motivated

Ability to present to customers

Education

Property and Casualty license (current)

Life and Health license (to obtain)

Job description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Work with the agent to establish and meet marketing goals.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member, you will receive

• Salary plus commission/bonus
• Health benefits
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals/quotas preferred
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Self-motivated
• Ability to make presentations to potential customers
• Achieve mutually agreed upon marketing goals
• Property and Casualty license (must have currently)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation $34,000.00 - $86,000.00 per year