Customer Service Representative - State Farm Agent Team Member

Andy Manchanda - State Farm Agency; Tucson (AZ); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Dental insurance

Vision insurance

Paid time off

Profit sharing

Signing bonus

Training & development

Opportunity for advancement

Job summary

Andy Manchanda - State Farm Agent is seeking a Customer Sales & Service Representative to deliver exceptional service, drive policy applications, renewals, and account needs. You will build strong relationships, coordinate with team members, and support the community you serve.

The role emphasizes thorough follow-up, consultative selling, and meeting individual and team goals. Licensing is required or must be pursued prior to starting, with opportunities for advancement and training provided.

Qualifications

• Customer service, sales, insurance, or related experience preferred.
• Strong communication and interpersonal skills.
• Goal-driven and motivated by achieving results.
• Comfortable working toward measurable goals and activity expectations.
• Self-motivated, dependable, and accountable.
• Strong follow-up and organizational skills.
• Ability to multitask and prioritize customer needs.
• Coachable and willing to learn and develop.
• Comfortable consultative sales conversations without using pressure-based tactics.
• Interested in taking on additional responsibility and growing within the agency.
• Must be licensed or willing and able to obtain Property & Casualty and Life & Health licenses prior to starting.

Responsibilities

• Build and maintain strong customer relationships through exceptional service and consistent follow-up.
• Answer customer questions and assist with policy changes, renewals, applications, and account needs.
• Identify opportunities to meet additional customer needs through insurance products.
• Handle both inbound and outbound customer conversations.
• Follow up with prospects and existing customers in a timely and professional manner.
• Help retain existing customers by understanding their needs and providing solutions.
• Meet individual and team goals for customer service, retention, sales, and activity.
• Educate customers on their insurance options using a consultative, needs-based approach.
• Maintain accurate records of customer conversations, follow-ups, and activity.
• Take ownership of daily goals, activity, follow-up, and results.
• Work closely with the agency team to support a positive, accountable, and high-performing culture.
• Be willing to take on additional responsibilities as your skills and experience develop.

Skills

Customer service

Sales

Interpersonal skills

Communication

Multitask

Follow-up

Time management

Coachable

Accountability

Goal oriented

Education

Property & Casualty license

Life & Health license

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Signing bonus
• Training & development
• Vision insurance

Role Description

As a Customer Sales & Service Representative with Andy Manchanda - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Benefits

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Profit sharing
• 401(k) matching
• Dental insurance
• Vision insurance
• Signing bonus for licensed candidates

Responsibilities

• Build and maintain strong customer relationships through exceptional service and consistent follow-up.
• Answer customer questions and assist with policy changes, renewals, applications, and account needs.
• Identify opportunities to meet additional customer needs through insurance products.
• Handle both inbound and outbound customer conversations.
• Follow up with prospects and existing customers in a timely and professional manner.
• Help retain existing customers by understanding their needs and providing solutions.
• Meet individual and team goals for customer service, retention, sales, and activity.
• Educate customers on their insurance options using a consultative, needs-based approach.
• Maintain accurate records of customer conversations, follow-ups, and activity.
• Take ownership of daily goals, activity, follow-up, and results.
• Work closely with the agency team to support a positive, accountable, and high-performing culture.
• Be willing to take on additional responsibilities as your skills and experience develop.

Qualifications

• Customer service, sales, insurance, or related experience preferred.
• Strong communication and interpersonal skills.
• Goal-driven and motivated by achieving results.
• Comfortable working toward measurable goals and activity expectations.
• Self-motivated, dependable, and accountable.
• Strong follow-up and organizational skills.
• Ability to multitask and prioritize customer needs.
• Coachable and willing to learn and develop.
• Comfortable having consultative sales conversations without using pressure-based tactics.
• Interested in taking on additional responsibility and growing within the agency.
• Must be licensed or willing and able to obtain Property & Casualty and Life & Health insurance licenses prior to starting

If you are ready to grow, take ownership, meet goals, and build a career in insurance, we would love to hear from you.

We review all applications within 24 hours because your time is important to us.

Compensation $45,000.00 - $75,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Compensation $45,000.00 - $70,000.00 per year