Customer Service Representative - State Farm Agent Team Member

Andy Manchanda - State Farm Agent; Tucson (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Training & development

Flexible schedule

Free food & snacks

Free uniforms

Profit sharing

Opportunity for advancement

Job summary

Andy Manchanda State Farm hiring a Sales & Customer Service Representative to join an in-person team dedicated to helping customers with insurance needs. You will identify opportunities to cross-sell and grow relationships while meeting service and sales goals.

The role emphasizes coaching, accountability, and growth within the agency, with potential advancement into leadership based on performance and development.

Qualifications

• Previous customer service, sales, or insurance experience preferred.
• Strong communication and interpersonal skills.
• Ability to meet measurable goals and activity expectations.
• Willing to obtain required insurance licenses after hire.

Responsibilities

• Build and maintain strong customer relationships through service and follow-up.
• Assist with policy changes, renewals, applications, and account needs.
• Identify opportunities to meet additional customer needs through insurance products.
• Handle inbound and outbound customer conversations.
• Follow up with prospects and existing customers in a timely, professional manner.
• Help retain existing customers by understanding their needs and providing solutions.
• Meet individual and team goals for customer service, retention, sales and activity.
• Educate customers on insurance options using a consultative approach.
• Maintain records of conversations, follow-ups, and activity.

Skills

Customer service

Sales

Insurance

Communication

Goal-driven

Coachable

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Flexible schedule
• Free food & snacks
• Free uniforms
• Profit sharing

Insurance Sales & Service Representative

Join a High-Performing State Farm Agency

Are you outgoing, customer-focused, and motivated by growth? Do you enjoy helping people, building relationships, and working toward goals?

Andy’s State Farm is looking for a motivated Sales & Customer Service Representative to join our in-person team.

This position is designed for someone who can provide exceptional customer service while also identifying opportunities to multiline and help customers with their insurance needs. Depending on your experience, strengths, and career goals, there may be opportunities to grow into leadership and management in similar roles.

We are looking for someone who wants to build a long-term career, not simply fill a position.

ROLE DESCRIPTION

As a Sales & Customer Service Representative, you will play an important role in creating exceptional customer experiences while supporting the growth of the agency. You will work directly with customers, assist with their insurance needs, identify opportunities, and help build long-term relationships.

This is an in-person position for someone who is comfortable working in a goal-driven environment and taking ownership of their performance. The right candidate will be someone who is coachable, motivated, and interested in taking on more responsibility as they grow. Bilingual Spanish candidates preferred.

RESPONSIBILITIES

• Build and maintain strong customer relationships through exceptional service and consistent follow-up.
• Answer customer questions and assist with policy changes, renewals, applications, and account needs.
• Identify opportunities to meet additional customer needs through insurance products.
• Handle both inbound and outbound customer conversations.
• Follow up with prospects and existing customers in a timely and professional manner.
• Help retain existing customers by understanding their needs and providing solutions.
• Meet individual and team goals for customer service, retention, sales, and activity.
• Educate customers on their insurance options using a consultative, needs-based approach.
• Maintain accurate records of customer conversations, follow-ups, and activity.
• Take ownership of daily goals, activity, follow-up, and results.
• Work closely with the agency team to support a positive, accountable, and high-performing culture.
• Be willing to take on additional responsibilities as your skills and experience develop.

CAREER GROWTH

This opportunity is designed for someone who wants to grow within the agency.

Depending on performance, experience, and career goals, this position can provide opportunities to develop into areas such as:

• Sales & Service Pivot
• Retention Specialist
• Senior Sales or Service Responsibilities
• Team Leadership
• Management

We want to develop team members who are willing to learn, accept coaching, consistently meet expectations, and take ownership of their success.

QUALIFICATIONS

• Customer service, sales, insurance, or related experience preferred.
• Strong communication and interpersonal skills.
• Goal-driven and motivated by achieving results.
• Comfortable working toward measurable goals and activity expectations.
• Self-motivated, dependable, and accountable.
• Strong follow-up and organizational skills.
• Ability to multitask and prioritize customer needs.
• Coachable and willing to learn and develop.
• Comfortable having consultative sales conversations without using pressure-based tactics.
• Interested in taking on additional responsibility and growing within the agency.
• Must be willing and able to obtain Property & Casualty and Life & Health insurance licenses prior to starting.

IDEAL CANDIDATE

The ideal candidate is someone who is motivated by growth and wants to build a career.

You may have a strong customer service background and want the opportunity to move into sales, or you may already have sales experience and want to expand your customer service and retention skills.

We are looking for someone who is driven, coachable, accountable, and motivated by achieving goals. You should be comfortable being held to performance expectations and willing to learn from feedback.

Most importantly, we want someone who sees this as an opportunity to grow, take on more responsibility, and potentially develop into a leadership or management role.

WHY JOIN ANDY MANCHANDA STATE FARM

• In-person team environment
• Opportunity to build a long-term career in insurance
• Sales, service, and retention experience
• Growth opportunities based on performance and potential
• Coaching and professional development
• Performance-driven environment
• Opportunity to take on additional responsibility
• Potential path toward leadership and management

Andy Manchanda State Farm is focused on providing excellent customer service, achieving consistent results, developing strong team members, and building a high-performing agency.