Customer Service Representative - State Farm Agent Team Member

Stateofinsurance; Colorado Springs (CO); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Flexible hours

Opportunity for advancement

Job summary

A leading insurance agency in Colorado Springs is seeking a motivated Customer Service Representative to join their team. This bilingual (Spanish) professional will provide exceptional customer service, build customer relationships, and manage inquiries related to insurance policies. Candidates should possess strong communication skills and a commitment to customer satisfaction. This role offers full-time hours and competitive compensation, along with various benefits including insurance and 401(k).

Qualifications

• Must have excellent communication skills, both written and verbal.
• Must be dedicated to customer service and able to work in a team.
• Property and Casualty license must be obtainable.

Responsibilities

• Establish relationships and follow up with customers.
• Provide prompt, accurate, and friendly customer service.
• Maintain a strong work ethic with commitment to success.

Skills

Bilingual (Spanish)

Excellent interpersonal skills

Self-motivated

Detail oriented

Team player

Education

Property and Casualty license

Life and Health license

Job description

Customer Service Representative - State Farm Agent Team Member

Position Overview: Successful State Farm Agent is seeking a qualified, bilingual (Spanish) professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value‑based conversations and remarkable customer experience. If you are a motivated self‑starter who thrives in a fast‑paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.
• Proficient in Spanish and English.

Requirements

• Excellent interpersonal skills
• Excellent communication skills – written, verbal and listening
• People-oriented
• Self‑motivated
• Detail oriented
• Dedicated to customer service
• Ability to work in a team environment
• Must be bilingual – Spanish
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

Location: Full Time in Colorado Springs – CO

Compensation: $19.00 – $25.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential / Opportunity for advancement within my agency
• Training & development
• Opportunity for advancement
• Hourly pay plus commission/bonus
• Health benefits

Application: If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

Note: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

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