Customer Service Representative - State Farm Agent Team Member

State Farm; San Mateo (CA); On-site; USD 36,400 - 62,400; Full time

Benefits offered by this job

Salary plus commission/bonus

Hourly pay

Paid time off

Flexible hours

Growth opportunities

Job summary

State Farm Agent Team Member in San Mateo, CA is seeking a Customer Service Representative to deliver value-based conversations and exceptional customer experience. You will handle inquiries on insurance availability, coverage, policy changes, and billing, while developing leads and scheduling appointments to grow the business.

This full-time, on-site position offers salary with commission/bonus, paid time off, flexible hours, and opportunities for advancement within the agency.

Qualifications

• Excellent communication skills (written, verbal, listening).
• Organizational skills and attention to detail.
• Self-motivated and proactive in problem solving.
• Ability to work in a team environment and multi-task.

Responsibilities

• Provide prompt, accurate, friendly customer service for inquiries on insurance products, coverage, billing, and claims.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Skills

Communication skills

Organizational skills

Self-motivated

Detail oriented

Problem solving

Team player

Multitasking

Customer relations

Education

Associate's degree or higher (preferred)

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member, you will receive...

• Salary plus commission/bonus
• Hourly pay
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to multi-task
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Must be available to work the following schedule: Full-time: Mondays - Fridays 9 a.m. - 5:30 p.m.; No weekends; No remote; Office/Customer Service Job NOT Sales; License required. Paid courses, exam and continue education. Paid vacation, personal days, holidays & health stipend; growth opportunity.
• Associate's degree or higher preferred

This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $36,400.00 - $62,400.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in San Mateo, CA and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none