Customer Service Representative - State Farm Agent Team Member

Jimedington; Portland (OR); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

Simple IRA

Salary plus commission/bonus

Paid time off (vacation and personal/s

Job summary

State Farm agents are independent contractors serving customers with insurance and financial services. This role involves building relationships, delivering prompt service, and educating clients on insurance options.

Key duties include lead development, appointment setting, and ensuring accurate processing of policies and billing matters. Licensing in Property & Casualty and Life/Health is required or must be obtainable; compensation includes salary plus commission and PTO offerings.

Qualifications

• Requires interest in marketing products based on customer needs.
• Excellent interpersonal and communication skills (written, verbal, listening).
• Enthusiastic about insurance/financial products and their role in managing risks.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, friendly customer service including inquiries on insurance availability, coverages, policy changes, transfers, claims, and billing.
• Educate customers about insurance options using a needs-based review process.
• Develop leads, schedule appointments, identify customer needs, and market products.
• Maintain a strong work ethic with commitment to success daily.

Skills

Interpersonal skills

Communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Problem solving

Teamwork

Multitasking

Customer relationship

Education

Property and Casualty license (obtainable)

Life and Health license (obtainable)

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Simple IRA
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)

Requirements

• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $24.00 - $30.00 per hour

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in San Jose, CA and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none