Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Redwood City (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Salary plus commission/bonus

Paid time off (vacation and personal/s

Growth potential/Advancement within my

Job summary

State Farm Agent Team in Redwood City, CA is seeking a Customer Service Representative to join our agency. You will assist customers with insurance options, policy changes, and billing questions while delivering prompt, friendly service in a fast-paced setting.

The role emphasizes relationship building, proactive problem solving, and a path to licensure in P&C and Life/Health, with compensation including salary plus commission and opportunities for advancement.

Qualifications

• Excellent communication skills (written, verbal, listening)
• Self-motivated and proactive
• Detail oriented and organized
• Proactive in solving problems and handling inquiries
• Dedicated to customer service and relationship building
• Ability to work in a team environment
• Able to relate to customers and educate on insurance options
• Property & Casualty and Life & Health licenses must be obtainable

Responsibilities

• Build customer relationships and follow up as needed
• Provide prompt, accurate, friendly service including inquiries on insurance and billing
• Use needs-based reviews to educate customers about options

Skills

Communication

Self-motivated

Detail oriented

Problem solving

Customer service

Team player

Relationship building

Education

Property & Casualty license (obtainable)

Life & Health license (obtainable)

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Full Time • Redwood City - CA

Replies within 24 hours

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• Simple IRA
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

We're Hiring!

We are a very busy office and are looking for our next great team member. We are a growing agency with big dreams and lots of potential. We want to work alongside those who are equally committed to excellence and personal achievement. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Redwood City, CA across from Starbucks on Woodside Rd.
• Our office is open Monday - Friday from 9am-5pm.
• I have been a State Farm agent since 2013.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
• I am a proud graduate of Santa Clara University.
• We currently have 2 team members at our agency.
• Additional languages spoken: Spanish

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none