Customer Service Representative - State Farm Agent Team Member

Thomas Specia - State Farm Agent; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Thomas Specia - State Farm Agent in San Antonio is seeking a Customer Service Representative - State Farm Agent Team Member to deliver exceptional experiences, answer inquiries, and support policy changes while coordinating with the agency team.

The role emphasizes strong communication, attention to detail, and a community-focused approach. The agency culture values loyalty, teamwork, and ongoing learning, with advancement opportunities as the operation grows.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal skills

Detail-oriented & multitasking

Customer service experience

Job description

Benefits

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2023, and since then, we’ve built a growing team of three dedicated professionals focused on serving our community with excellence. Before becoming a State Farm agent, I spent my career in the oil and gas industry, but my passion for helping people and building lasting relationships led me to make the transition into insurance.

I hold a Master’s degree in Business and was born and raised right here in San Antonio. I’m a proud husband and father of three, and when I’m not in the office, you’ll most likely find me outdoors spending quality time with my family.

Our office culture is built on loyalty, teamwork, and a commitment to continuous learning. We value integrity, a strong work ethic, and a positive attitude. Team members are encouraged to be open-minded, collaborative, and fully invested in our mission to serve our customers with the highest level of care. We also make time to connect as a team, including weekly Friday lunches to celebrate wins and recharge together.

If you’re looking for a place where you can grow, be challenged, and make a real difference in people’s lives, this could be the perfect opportunity for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Thomas Specia - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.