Customer Service Representative - State Farm Agent Team Member

Thomas Cannon - State Farm Agent; Chicago (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Thomas Cannon - State Farm Agent in Chicago is seeking a Customer Service Representative to deliver outstanding policy information and support to clients. You will handle inquiries, assist with policy changes, and coordinate with agency team members to ensure smooth service delivery.

The role offers growth opportunities, flexible scheduling, and a path to advancement within a customer‑focused insurance team.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Bilingual Spanish

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in March 2024 and currently lead a team of three. Before becoming an agent with State Farm, I worked with Liberty Mutual. My experience in the insurance industry, combined with a passion for building strong customer relationships, ultimately led me to agency ownership.

I stay very involved in the local community by sponsoring schools, neighborhood block parties, and other events throughout the year.

Our agency offers Aspirant Program opportunities, PTO, professional development, in‑office events, and scheduling flexibility for team members who consistently meet performance goals. I’m committed to helping people grow both personally and professionally while creating an environment where they can succeed long term.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Thomas Cannon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.