Customer Service Representative - State Farm Agent Team Member

Greg Thomas - State Farm Agent; Middletown (NJ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Performance bonus

Flexible schedule

Advancement opportunities

Paid time off

Health insurance

Competitive salary

Training & development

Job summary

Greg Thomas - State Farm Agent in Middletown, NJ is seeking a personable Customer Service Representative to join his agency team. You will help customers with policy information, changes, and claims, while delivering exceptional service and building community relationships.

The role offers training, a flexible schedule, PTO, and opportunities for advancement within a supportive, goal‑oriented environment.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Health insurance
• Competitive salary
• Training & development

About Our Agency

I opened my agency in 2000 and currently lead a team of three. Before becoming an agent with State Farm, I worked in auto claims, which gave me firsthand experience helping customers through challenging situations and understanding the importance of having the right protection in place.

I’m a graduate of Fordham University and have spent my career focused on building strong relationships and helping customers make informed decisions about their insurance needs.

Our agency offers PTO, paid holidays, health benefits, licensing reimbursement, and a strong commitment to work-life balance. We believe that when team members feel supported, they can provide the best possible experience for our customers.

Our culture is driven, professional, and results-oriented. I’m looking for someone who is sharp, personable, and motivated to succeed. The ideal candidate is goal-oriented, outgoing, and not afraid to take initiative or create opportunities. If you enjoy working with people, thrive in a fast-paced environment, and are motivated by growth and achievement, this could be a great fit for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Greg Thomas - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.