Customer Service Representative - State Farm Agent Team Member

Jeffrey Sealy - State Farm Agent; Fort Worth (TX); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Bonus program

Competitive pay

Flexible schedule

Advancement

Paid time off

Training & development

Job summary

Jeffrey Sealy - State Farm Agent in Fort Worth is seeking a Customer Service Representative to deliver exceptional service, answer policy questions, assist with changes, and guide customers through insurance needs.

You will join a small, energetic team with a flexible schedule and advancement opportunities, plus training and benefits including health coverage. Prior customer service experience is preferred.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Customer service experience

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our agency:

Our agency opened in May 2024 and is a growing team of five focused on building a high-performing, people-first environment.

Before becoming a State Farm agent, I worked in the oil and gas industry, bringing a strong business mindset and results-driven approach into the agency.

I studied Business Management and Economics at Prairie View A&M University, where I also played baseball, and later earned my Master's degree from Texas A&M University. I’ve been married for nearly seven years, and we have one son and a dog. I stay actively involved in the community through the Fort Worth Chamber of Commerce and the Fort Worth Hispanic Chamber of Commerce.

For our team, we offer an aggressive bonus structure aligned with corporate promotions, strong earning potential, and a focus on work-life balance. We are also continuing to expand our benefits offerings, including health, dental, and vision coverage.

Our office culture is competitive, energetic, and growth-focused. I’m very involved in the day-to-day operations and work closely with the team to help everyone succeed. We like to have fun, but we’re serious about hitting our goals and delivering results.

Our mission is to go above and beyond in service to our community - giving our time, attention, and care to make a meaningful impact. We’re looking for someone who is competitive, coachable, confident, and ready to grow as part of a driven and supportive team.

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Jeffrey Sealy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.