Customer Service Representative - State Farm Agent Team Member

Austin Harrelson - State Farm Agent; Tupelo (MS); Sur place; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

Training & development

Flexible schedule

Advancement opportunities

Performance bonus

Competitive salary

Résumé du poste

Austin Harrelson - State Farm Agent in Tupelo, MS is seeking a motivated Customer Service Representative to deliver exceptional service and support community members with their insurance needs. This role emphasizes accuracy, responsiveness, and teamwork in a friendly, energetic office.

You will handle inquiries, assist with policy changes, process claims, and maintain records while growing with an expanding agency that values training, advancement, and a flexible schedule.

Qualifications

• Excellent communication and interpersonal skills required.
• Detail-oriented with ability to multitask in a fast-paced environment.
• Previous customer service experience preferred.

Responsabilités

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Connaissances

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service

Description du poste

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency:

I opened my agency in 2025 after spending six years as a State Farm team member, gaining the experience and perspective needed to build a strong, people-focused office. I’m a graduate of the University of Mississippi (class of 2014), married, and excited to be welcoming my first child this year. Our team currently includes three members, and we’re focused on growing thoughtfully while maintaining an energetic, upbeat environment. Staying connected locally is important to us, and we’re actively involved with a community development foundation. For our team, we offer a casual dress code, birthday recognitions, team lunches, in-office competitions, health benefits, and full licensing reimbursement. Our office culture is high-energy, flexible, and fun — a place where people enjoy coming to work and supporting one another. We’re looking for motivated, positive team members who thrive in an energetic environment and are excited to grow alongside a young, expanding agency.

Role description:

As a Customer Service Representative - State Farm Agent Team Member with Austin Harrelson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.